Information
Complaints Procedure
We are committed to providing a high standard of service. If you are dissatisfied, please follow the procedure below.
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Last updated: 18 August 2026 · [Editable content — to be managed via admin dashboard]
How to Make a Complaint
If you wish to make a complaint about our service, please contact us in writing by email or post using the contact details on our Contact page.
Email: Info@konsultlaw.co.uk
Please include your name, contact details, a clear description of your complaint, and any relevant reference numbers.
Our Response
We aim to acknowledge your complaint within 5 working days and provide a substantive response within 20 working days.
If You Remain Dissatisfied
If you are not satisfied with our response, you may refer your complaint to the Immigration Advice Authority.
Authorised and regulated by the Immigration Advice Authority (IAA). Organisation Regulation Number: F202640923.